Privacy Policy

Effective Date: October 6, 2025

Maison Florença (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard the personal information of visitors to our website [www.maisonflorenca.com] (the “Site”), our clients, and the guests of our events.

By using our Site or services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, mailing address.
Event Information: Reservation details, dates, guest counts, preferences, invoices, and payment information (processed securely by third-party providers).
Communications: Messages, emails, forms, or requests you submit to us.
Technical Data: IP address, browser type, device information, location data, cookies, and usage statistics.
Marketing & Social Media: Information collected when you interact with our social accounts or subscribe to our newsletter.
Photos/Videos of Events: Recordings or photos taken during events at Maison Florença, only with prior consent.

2. How We Use Your Information

We use your personal information to:

Provide and manage our services, including reservations and event coordination.
Process payments and issue contracts or invoices.
Respond to your questions and requests.
Send marketing communications and newsletters (with your prior consent, and with the option to unsubscribe at any time).
Improve our Site and services using statistics and feedback.
Fulfill legal obligations and resolve potential disputes.
Personalize your customer experience, including tailored recommendations.

3. Legal Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), we process your data on the following legal bases:

Your consent (e.g., when subscribing to our newsletter).
The performance of a contract (e.g., when reserving an event).
Compliance with legal obligations.
Our legitimate interests (e.g., improving services, preventing fraud, marketing).

4. Cookies and Similar Technologies

We use cookies to:

Analyze traffic and Site usage.
Save your preferences and improve user experience.
Deliver targeted ads through third parties (Facebook, Instagram, Google, etc.).

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Trusted service providers: Payment processors, web hosting, marketing platforms, analytics tools.
Event partners: Caterers, decorators, photographers, and other providers involved in your event, with your consent.
Legal authorities: When required by law or to protect our rights.

6. Data Retention

We keep your data only for as long as necessary:

Client and event records: typically 7 years to comply with legal and accounting obligations.
Marketing information: until you unsubscribe.
Analytics data: varies by provider (e.g., Google Analytics = 26 months).

7. Your Rights

Depending on your place of residence (e.g., GDPR, CCPA), you may have the right to:

Access the personal data we hold about you.
Request corrections or deletion of your data.
Restrict or object to certain processing.
Request data portability.
Withdraw consent (e.g., unsubscribe from newsletters).

To exercise these rights, contact us (see Section 10).

8. Data Security

We apply technical and organizational measures (encryption, secure servers, limited access) to protect your information. However, no system can be guaranteed 100% secure.

9. International Data Transfers

If you access our Site from outside Canada, please note that your data may be transferred to and processed in Canada, where data protection laws may differ from those in your country.